HR and Governance Workshops

Communications Science

The Secrets of Handling Crisis Communications

Whether protecting internal culture or external public reputation, successful crisis management requires careful upfront planning. The costliest effects from unexpected controversy usually comes as issues are tried in the court of public opinion, on social media and in the press. In many circumstances it will be necessary to craft an initial response before all facts are known, which could either save or doom your reputation. The public is sophisticated, and messaging perceived as unauthentic or merely strategic will do more harm than good. This session teaches you how to craft genuine, transparent communications, to take control of the evolving narrative and to establish and maintain coherent, unified messaging. >>See full outline PDF here ->> Secrets of Handling Crisis Communications

The art of the interview (Informational)

Conversations that expose truths, clarify beliefs, and uncover the underlying nature of events are amongst the most crucial interactions we can have. These communications offer a fleeting opportunity to recognize themes as they unfold and to ask the best questions that glean valuable knowledge. Whether interviewing for investigation, as part of an exploration or information gathering process, or hiring for a critical role, the interpersonal style that you employ will make all the difference in your success. This session will teach attendees the nuances of an effective tone, how to ask questions that yield meaningful results, how to read important interpersonal cues, and how to adapt to different cultures or contexts. Attendees will leave the session armed with tools from the latest behavioral research to conduct successful information gathering interviews.
>>See full outline PDF here ->> The Art of the Interview

When the Facts Aren’t Enough: The Art of Communicating Complex Information

The ability to illuminate truths and inspire action is an invaluable asset. It means painting a picture with information and articulating complex concepts with meaning, even to non-experts. This ability indicates that you not only have a deep understanding of your data, but a rich understanding of how people will interact with it in the real world. This skill requires the communicator to understand different perspectives, to “walk a mile” in the shoes of their audience. This interactive session takes a deep dive into the thinking perspectives and cognitive skills that help experts gain clarity in their messaging; gaining a more thorough understanding of their content and how others will perceive their message. >>See full outline PDF here ->> When the Facts Arent Enough The Art of Communicating Complex Information

Connect! The Art and Science of Persuasive Communication

The ability to connect with people on a level that instills genuine trust and credibility and to communicate in ways that persuade and motivate has never been more important. Effective communication activates a physiological response in the listener (or reader) that drives belief and inspires action. Attendees will understand the science behind this type of communication and the art of delivering a powerful message with purpose and clarity. >>See full outline PDF here ->> Connect The Art and Science of Persuasive Communication

Critical Thinking and Judgment

Future Skills: Adapting and Interacting With Cognitive Technologies

Cognitive technologies including artificial intelligence, robotic process automation, natural language processing and speech recognition are transforming our professions. A deeper look reveals how this transformation creates a future full of opportunities for people who possess strong critical thinking and communication skills and know how to interact with evolving technologies. Artificial intelligence has different strengths and commits different types of errors than human decision makers. Understanding these differences allows us to leverage their complementary abilities, identify weaknesses, avoid errors, and achieve the highest order of professional judgment and decision-making power.***Features live demonstrations of cognitive technology*** >>See full outline PDF here ->>. Future Skills- Adapting and Interacting With Cognitive Technologies

Deeper Insights: Seeing What Others Don’t

The increasingly complex environment in which we work requires different ways of thinking to uncover the hidden meaning within multiple, parallel interactions. Deep insight is the ability to discern the inner character of problems, see unlikely connections and recognize complex interactions. This means more than just adopting new procedures, it means letting go of old ones. Insight can be developed through the use of a unique cognitive skillset that we don’t traditionally teach, and very different from conventional logical frameworks. This session will teach methods of achieving insight that will improve learning, allow greater recognition of hidden patterns, transform your perspectives on skepticism and judgment, and dramatically improve clarity of complex information. >>See full outline PDF here ->> Deeper Insights Seeing What Others Dont

Social Immune Systems: The Hidden Psychology of High-Stakes Organizational Decisions

Unspoken norms have far more influence on organizational culture than written codes, and organizational success has less to do with the knowledge, skills and abilities of its members than the complex patterns of communication within the system. These communication patterns aren’t fully understood through quantifiable methods alone and must be measured in different ways. This session will teach participants the methods they can use to assess organizational culture at a much deeper level and will introduce them to a revolutionary approach to understanding systems and organization-level thinking. >>See full outline PDF here ->> Social Immune Systems- The Hidden Psychology of High Stakes Organizational Decisions

Brain Games for Experts: Cognitive Training for Critical Decision Makers

Expect the unexpected in this highly entertaining and educational session! Audience members will participate in live, interactive experiments that exploit subconscious thinking errors with shocking results. Participants will be stunned to find the extent to which their perceptions and decisions are affected by invisible errors and will learn cognitive exercises that can dramatically improve the effectiveness of their reasoning processes. >>See full outline PDF here ->> Brain Games for Experts Cognitive Training for Critical Decision Makers

Assuming Responsibility: The Science of Great Leadership

Leaderships skills have never been more important, in all industries and at all levels, whether executive or front-line employee. Organizations succeed in meaningful ways when its individual members have ability to inspire action, build trust, solve complex problems, coordinate effective teams, and resolve contentious conflicts without damaging important relationships. This requires a deep understanding of human motivation, emotional intelligence, and nuances of cultural psychology. This session teaches a powerful model that allows attendees to build their own core leadership skills as well as the psychology of performance and motivation and the social psychology of organizational behavior. >>See full outline PDF here ->> Assuming Responsibility- The Science of Great Leadership

Cognitive Training Workshop: Advanced Critical Thinking, Judgment and Problem-Solving

Learn to tap cognitive networks that allow you to discover defining issues, solve complex problems and make decisions with clarity and confidence. Drawing from research on critical thinking, logic, creativity, and insight, attendees will experience a deep dive into new thinking approaches directly relevant to their work. This innovative session features a progressive series of segments designed to expand on concepts throughout the workshop. Attendees will learn to drill down on specific challenges and recognize situational contexts that allow them to immediately employ the skills learned in their own work environment.
>>See full outline PDF here ->> Cognitive Training Workshop Advanced Critical Thinking Judgment Problem Solving

Illusions of Trust: The Psychology of Professional Skepticism

This session is about the surprising psychological science behind the decision processes involved when we interpret different types of evidence. Attendees will participate in fascinating experiments that show them first hand, how invisible influences impact skeptical judgment. They will discover the secret to matching levels of skepticism to evidentiary characteristics, organizational culture and situational context. They will also explore how judgment can be refined by turning the lens of skepticism back on their own thinking processes. >>See full outline PDF here ->> Illusions of Trust The Psychology of Professional Skepticism

Ethics

Beyond the Code: Ethics In The Real World

This innovative and interactive presentation taps the fields of neuroscience, psychology and even biology to understand the point where science, emotion, and critical thinking interact. Instead of critiquing how our minds are supposed to work, we will delve inside the fascinating world of how our minds actually work when we face difficult dilemmas with competing goals. The audience will experience startling, interactive experiments that reveal how we miss the obvious and how our minds conjure up false perceptions out of thin air. We will review why outdated ethical models centered around rule-based codes have failed and what research indicates does improve individual and organizational ethical reasoning. >>See full outline PDF here ->> Beyond the Code Ethics in The Real World

Beyond the Code: The Science of Ethics

This session delves into the fascinating neuroscience behind how our minds really work when we face conflicting motivations, when we focus on the letter versus the spirit, and the difficult dilemmas for which there is no obvious best answer. Attendees will explore real-life dilemmas and learn effective cognitive processes to deal with those dilemmas as revealed by the latest research in neuroscience. We will draw on organizational, cognitive science, psychobiology and even sports psychology to create an immersive experience and unveil the hidden ways our minds perceive and interpret problems. >>See full outline PDF here ->> Beyond the Code The Science of Ethics

Cyber and Data Science

Future Skills: Adapting and Interacting With Cognitive Technologies

Cognitive technologies including artificial intelligence, robotic process automation, natural language processing and speech recognition are transforming our professions. A deeper look reveals how this transformation creates a future full of opportunities for people who possess strong critical thinking and communication skills and know how to interact with evolving technologies. Artificial intelligence has different strengths and commits different types of errors than human decision makers. Understanding these differences allows us to leverage their complementary abilities, identify weaknesses, avoid errors, and achieve the highest order of professional judgment and decision-making power.***Features live demonstrations of cognitive technology*** >>See full outline PDF here ->>. Future Skills- Adapting and Interacting With Cognitive Technologies

CyberPsychology: Conquering Insider Threat

The greatest cybersecurity risks your organization faces are breaches due to accidental, negligent or malicious activities of an organizational insider. Together these represent the largest risk of financial loss and reputational damage to any organization. In this crucial session attendees (IT and non-IT experts) will learn how to develop an organizational approach to insider threats and how to implement proactive approaches to recognize evolving risks and weaknesses. Attendees will learn the important assets they can use to detect and thwart security risks. They will understand breach tactics, behavioral and data patterns that indicate risks, and the most effective weapons against insider threats in the ongoing cyberwar. >>See full outline PDF here ->> CyberPsychology Conquering Insider Threat

When the Facts Aren’t Enough: The Art of Communicating Complex Information

The ability to illuminate truths and inspire action is an invaluable asset. It means painting a picture with information and articulating complex concepts with meaning, even to non-experts. This ability indicates that you not only have a deep understanding of your data, but a rich understanding of how people will interact with it in the real world. This skill requires the communicator to understand different perspectives, to “walk a mile” in the shoes of their audience. This interactive session takes a deep dive into the thinking perspectives and cognitive skills that help experts gain clarity in their messaging; gaining a more thorough understanding of their content and how others will perceive their message. >>See full outline PDF here ->> When the Facts Arent Enough The Art of Communicating Complex Information

Fraud

The Psychology of Fraud

This session will disrupt everything you thought you knew about fraud and deception including motivations, likely perpetrators, and the most effective methods for detection and deterrence. Attendees will learn why our assumptions are flawed, why seemingly rational investigative practices are misguided, and how auditors, investigators and others unwittingly assist fraud schemes. The session will address topics such as behavioral profiling, psychological assessments and other commonly used industry tools. Scientific research is combined with real-life events of Toby’s own story in this powerful talk that exposes myths and the dangers lurking in our assumptions related to this ever-growing threat. >>See full outline PDF here ->> The Psychology of Fraud

The Fog of (the fraud) War: A Weapons Upgrade for Detecting Fraud, Waste and Abuse

Recent research has challenged the validity of the investigative tools we currently use for the detection of fraud, waste and abuse as outdated and unreliable in the current, fast changing environment. Some of the weapons believed most effective may instead be counterproductive and lead us to miss the very cues they were designed to detect. This session will review the latest research that identifies weaknesses in our investigative weaponry and flaws in our deterrence armor and suggest new tools and methods to improve our effectiveness. >>See full outline PDF here ->> The Fog of (the fraud) War A Weapons Upgrade